Support Technician

Location : Ascot, Berkshire, England
Job Ref : EY58
Consultant : Emily Y James
Sector : Other
Salary : £0 per year


EY58 Support Technician

Location: Ascot

Salary: £ competitive salary


First Military Recruitment are currently seeking a Support Technician on behalf of one of our clients.

This position will have a key role in the day-to-day support of the company tech helpdesk, which services approximately 200 users and covers all areas of technology for the site.

There will be involvement in technology projects in line with the changing needs of the business.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Provide a consistently high quality and professional customer service to the business in all areas of technology.
  • Be the first point of contact for general support and monitor, respond, resolve & document tech helpdesk tickets.
  • Set up and administration of user accounts.
  • Asset management including upkeep of the Technology asset database.
  • Set up, distribution and maintenance of all user hardware devices.
  • Configuration and deployment of company software applications.
  • Liaise with 3rd parties to maintain, troubleshoot and fix issues with company assets.
  • Installation and troubleshooting of site wide resources.
  • Participate in major Technology projects and own relevant project tasks.
  • Support senior members of the Technology team.
  • Produce and maintain concise documentation on systems and procedures for the benefit of the Technology team and employees.
  • Order placement for Tech team.
  • Support all race days as applicable throughout the year.
  • Support (and participate in when necessary) at events throughout the year.
  • Other such duties as the Company may reasonably require.

Skills and Qualifications:

  • Experience working in a multi-disciplined team.
  • Proven work experience as a Technical Support Engineer or similar.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot technical issues relevant to the role.
  • Able to administer Active Directory to a good level.
  • Ability to work under pressure in customer facing scenarios.
  • Ability to prioritize tasks based on urgency and importance.

Location: Ascot

Salary: £ competitive salary

Request Callback