Senior Operations Manager

Location : Birmingham, West Midlands, England
Job Ref : JS326
Consultant : James Smith
Sector : Transport, Logistics
Salary : £50k - 60k per year + Benefits


JS326 Senior Operations Manager 

Location: Birmingham

Salary: £50,000 – £60,000


First Military Executive Recruitment are currently seeking a Senior Operations Manager on behalf of one of our clients. Please note I am recruiting for two roles :

  • 0600 – 1400 – focussing on Inbound operations
  • 1400 – 2200 – focussing on outbound operations

** Please note that these are fixed , not rotating shifts **

You will be responsible for ensuring the efficient and cost-effective running of operations to agreed budget and service level targets. Implementing and supporting continued operational and service improvements. Provide leadership and develop/support/mentor the management team and operatives by creating and maintaining employee participation and effective team working.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Overall responsibility to manage and guide the day to day operational activities at the NDC with a focus on Inbound / Outbound Operations.
  • Work with the Senior Management Team to maximise efficiencies, resources and achieve site objectives.
  • Overall responsibility to control labour costs to the lowest practicable level whilst delivering against site objectives.
  • Encourage use of real time solutions/reporting to encourage strong operations performance.
  • Develop and maintain plans and reports, forecasting storage capacity, controlling headcount and managing performance.
  • Drive cross functional working as one team to ensure delivery of KPI’s, working to exceed customer expectations.
  • Being an escalation point of contact for any operational issues.
  • Ensure the site is ‘future proof’ and create clear development paths.
  • Ensure compliance to company policies and procedures including ISO 9001 and ISO 45001.
  • Drive a positive culture of Health and Safety through leading by example and following the standard process requirement.
  • Carry out such other duties as may reasonably be required from time to time.
  • Uphold the company’s Equal Opportunities and Health and Safety Policies.
  • Operate within the company’s policies, procedures and systems.
  • Project a positive image of oneself and the company to others.
  • Work to the company’s key objectives and vision.
  • I will uphold the company’s H&S procedures to ensure we meet our legal requirements.

Skills and Qualifications:

  • Experience of delivering effective high volume, high service level operations.
  • Proven management skills with the ability to optimise team performance and development, well versed in people development/operations.
  • Good communicator and able to liaise at all levels.
  • Microsoft Packages – Outlook, Excel, Word.
  • An energy and passion and always aim to strive for perfection.
  • Proactive attitude with good attention to detail.
  • Must be able to work on in a pressurised environment to tight deadlines.
  • Experience of FMCG and 3 party carriers Experience of both B2B and B2C operation (Highly Desirable).
  • Knowledge/ Understanding of Dynamics AX (Highly Desirable).

Request Callback