Receptionist
Location : Aldershot, Hampshire, England
Job Ref : AL532
Consultant : Alex Lyons
Sector : Customer Services
Salary : £17,375 per year
Description
AL532: Receptionist
Location: Aldershot
Salary: £17,375 per Annum
Overview:
First Military Recruitment is looking for a Receptionist in the Aldershot area.
The key purpose of this role is to deliver a professional service when operating the leisure facilities and to support the Customer Service Team within the Sports Facilities.
Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.
Duties and Responsibilities:
- Perform receptionist, cashier and clerical duties, provide a high level of customer service and deal with all complaints/enquiries efficiently.
- Administer bookings using computerised and manual systems.
- Work the cash register, accepting payments for activities and the sale of goods within the Sports Centre.
- Distribute and collect hire equipment, whilst running a deposit system where required.
- Be responsible for issuing literature and information to the general public and to ensure adequate publicity material is displayed on reception at all times.
- Be responsible for the workstation and cash register from the start of the shift until cashing up.
- Record cash register floats and record daily takings for banking.
- Control and operate the PA, telephone and lighting systems and to assist in the training of other reception staff as necessary.
- Comply with security requirements, observe safe working practices, Codes of Practice and operating procedures and to ensure the reception area remains tidy and presentable.
- Carry out the lost property procedure.
- Carry out other duties as may be reasonably required from time to time by senior management.
Skills and Qualifications:
- GCSE Maths and English.
- Customer Service Qualification.
- Excellent Communication Skills.
- High Customer Service Levels.
- Excellent telephone manner.
- Organised and methodical.
- Familiar with Microsoft Office Packages.
- Able to work unsupervised.
- Experience of working within a Leisure Environment.
- Good numeracy and literary sills.
- Previously worked in an office / reception environment.
- Self-motivated, self-assured with attention to detail.
- Communicates clearly and uses effective methods to deliver the message.
- Works effectively with others and maintains constructive relationships within the team, across the business and externally.
- Commits to putting customers first and delivers high quality service that meets or exceeds expectations of both internal and external customers.
- The commitment to Safety First – Always and the drive for continual improvement in this area.
- Understands the right level of quality delivered to enhance customer satisfaction.
Location: Aldershot
Salary: £17,375 per Annum