Receptionist

Receptionist

Description

AL532: Receptionist

Location: Aldershot

Salary: £17,375 per Annum

Overview:  

First Military Recruitment is looking for a Receptionist in the Aldershot area.

The key purpose of this role is to deliver a professional service when operating the leisure facilities and to support the Customer Service Team within the Sports Facilities.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities:

• Perform receptionist, cashier and clerical duties, provide a high level of customer service and deal with all complaints/enquiries efficiently.
• Administer bookings using computerised and manual systems.
• Work the cash register, accepting payments for activities and the sale of goods within the Sports Centre.
• Distribute and collect hire equipment, whilst running a deposit system where required.
• Be responsible for issuing literature and information to the general public and to ensure adequate publicity material is displayed on reception at all times.
• Be responsible for the workstation and cash register from the start of the shift until cashing up.
• Record cash register floats and record daily takings for banking.
• Control and operate the PA, telephone and lighting systems and to assist in the training of other reception staff as necessary.
• Comply with security requirements, observe safe working practices, Codes of Practice and operating procedures and to ensure the reception area remains tidy and presentable.
• Carry out the lost property procedure.
• Carry out other duties as may be reasonably required from time to time by senior management.

Skills and Qualifications:

• GCSE Maths and English.
• Customer Service Qualification.
• Excellent Communication Skills.
• High Customer Service Levels.
• Excellent telephone manner.
• Organised and methodical.
• Familiar with Microsoft Office Packages.
• Able to work unsupervised.
• Experience of working within a Leisure Environment.
• Good numeracy and literary sills.
• Previously worked in an office / reception environment.
• Self-motivated, self-assured with attention to detail.
• Communicates clearly and uses effective methods to deliver the message.
• Works effectively with others and maintains constructive relationships within the team, across the business and externally.
• Commits to putting customers first and delivers high quality service that meets or exceeds expectations of both internal and external customers.
• The commitment to Safety First – Always and the drive for continual improvement in this area.
• Understands the right level of quality delivered to enhance customer satisfaction.

Location: Aldershot

Salary: £17,375 per Annum