Patient Services Outbound Caller

Location : High Wycombe, Buckinghamshire, England
Job Ref : EY92
Consultant : Emily Y James
Sector : Sales
Salary : £19.5k per year


EY92 Patient Services Outbound Caller (Sales)

Location: High Wycombe , Buckinghamshire 

Salary: £19,500 per Annum


First Military Recruitment are currently supporting our client in the search for a Patient Services Outbound Caller (Sales).

Monday to Friday, 10.00am – 6.00pm (with half an hour for lunch). The Client would consider 9.00am – 5.00pm (With half an hour for lunch).

Following successful training this role could be office or home based.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of a Patient Services Outbound Caller (Sales):

  • Due to your ability to build strong relationships with patients you will be able to identify patients who would act as an advocate of products and services.
  • Take ownership of increasing retention of patients as a result of being able to demonstrate your excellent customer service skills.
  • The successful candidate will be responsible for making outbound calls to existing patients, manage sample orders and guide patients on product use and offer follow up support.
  • You will be expected to behave in a professional manner at all times, and you will build professional relationships with customers that will enhance the Company’s quality image.
  • You will work efficiently to meet daily call and sales targets, as agreed with your Line Manager and you will be able to demonstrate your up-selling skills to identify business opportunities.

Skills and Qualifications:

  • Database Management Skills.
  • Excellent telephone manner.
  • Experience of up-selling.
  • Proven Customer Service background.
  • Proven experience of working in a high-volume call making environment.
  • Proven experience of working to daily and weekly targets.
  • Proven previous experience of high-end Customer Service delivery and relationship building.
  • Proven Telesales Skills.


  • 25 days per annum plus bank holidays (rising to 27 days after 5 years’ service).
  • Contributory Pension Scheme.
  • Free parking onsite.
  • Life Assurance.
  • Modern office facilities.
  • Private Health Care.
  • Subsidised canteen.

Location: High Wycombe, Buckinghamshire 

Salary: £19,500 per Annum

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