Patient Development Specialist

Location : High Wycombe, Buckinghamshire, England
Job Ref : EY90
Consultant : Emily Y James
Sector : Other
Salary : £21k - 23k per year

Description

EY90 Patient Development Specialist

Location: High Wycombe, Buckinghamshire 

Salary: £21,000 to £23,000 per Annum DOE

Overview:

First Military Recruitment are currently supporting our client in the search for a Patient Development Specialist.

Full time: 37.5 hours/week – Monday to Friday: 7.5 hours/day within the hours of 9.00am – 7.00pm (with half an hour for lunch).

Part time: minimum 4 hours/day within the hours of 9.00am – 7.00pm.

Office based however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of a Patient Development Specialist:

  • Action all reports within time scales set.
  • Action new patient intro calls in line with the procedure to ensure they fully understand the service provided.
  • Call patients on a regular basis and assist with product information.
  • Complaint management.
  • Cover for other team members if required.
  • Identify patient advocates – products and services.
  • Perform any other tasks reasonably requested by the Company as required.
  • Provide a first-class service experience to ensure patients remain happy with the service provided.
  • Take an active part in all departmental meetings.
  • Work closely with the patients HCP to ensure everyone is kept up to date.
  • Work to targets set by your line manager.                                   

Skills and Qualifications:

  • Able to multitask.
  • Able to work under pressure.
  • Empathy towards patients with complex medical conditions.
  • Excellent communication, oral and written, skills.
  • Excellent telephone manner.
  • Possess a ‘can do’ attitude. 
  • Possess influential and persuasive skill set.
  • Proven experience of managing high call volumes.
  • Proven telephone-based Customer Service background.

Benefits:

  • 25 days per annum rising to 27 days after 5 years’ service (pro rata for part time).
  • Contributory Pension Scheme.
  • Free parking onsite.
  • Life Assurance.
  • Modern office facilities.
  • Private Health Care.
  • Subsidised canteen.

Location: High Wycombe, Buckinghamshire 

Salary: £21,000 to £23,000 per Annum DOE

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