Operations Shift Supervisor [Aviation]

Location : Farnborough, Greater London, England
Job Ref : MM585
Consultant : Maggie Martin
Sector : Aerospace
Salary : Competitive plus Excellent Benefits


MM585: Operations Shift Supervisor [Aviation]
Location: Farnborough
Salary: Competitive – Dependent on Experience


First Military Recruitment is working in partnership with our global client to recruit an Operations Shift Supervisor [Aviation] to join their team in Farnborough.

The role

The scope and purpose of this role is to assist the Duty Operations Manager with the delivery of client experience to both internal and external stakeholders, assisting in inspiring the shift to consistently deliver the highest service levels and exceed client expectations. The role oversees all aspects of the company’s day to day Ground Operations to ensure compliance with the company’s Operations Manual (OM), in conjunction with the Company Operations Procedures Manual (OPM) and the regulations produced by the UK CAA and applicable Regulatory Authorities, under whose registers the company operates aircraft. The overall purpose is to deliver safe, efficient and timely aircraft services to our clients.

Main duties and responsibilities include;

  • Oversight and management of day to day workflow of Operations Controllers as agreed by the Duty Operations Manager.
  • Assist the managerial team in ensuring staff are trained to the same standard, and assisting with coaching, developing and training of staff as required.
  • Providing leadership to the Operations Controllers, escalating any issues to the appropriate management where necessary.
  • Acting as a mentor to Operations Controllers, ensuring all Controllers feel supported in their roles and self-development.
  • Acting as a role model within the Ground Operations community, correctly following, adhering and encouraging established processes and procedures.
  • Ensuring that all Operations Controllers provide the service above and beyond which is required by each of their Clients, aircraft and crew.
  • Any other tasks as reasonably requested by management.

In addition, all Operations Controller duties will continue with the overall purpose to deliver safe, efficient and timely aircraft services to our clients, with principal accountabilities for the following:

  • The efficient processing and planning of Company aircraft operations in accordance with statutory requirements and Company policy as defined in the OM
  • Responsible for the supervision of Operations Controllers and other persons who may be employed in the Operations room
  • Utilising the manuals and publications within the Company’s operations library:
  • UK Air Pilot
  • AIC (Aeronautical Information Circulars)
  • ANO (Air Navigation Orders) and Regulations
  • Company Operations Manuals
  • Aeronautical Charts
  • Flight Following
  • Security Program
  • Any other applicable legislation or regulatory documentation
  • Close liaison as required with the Engineering Department and maintenance organisations regarding aircraft serviceability.
  • Processing pilot duty and rest records in accordance with instructions as defined in the Operations Manual and Operations Procedure Manual.
  • Assisting the Managerial team with activating Operational Procedures, for example, Emergency Response Plans, Flight Watch and Overdue Aircraft Programs where applicable. These procedures form part of the Company’s Safety and Quality Management Manual

Preparation and monitoring the validity of operations with regards to:

  • Crew flight briefs
  • Operational Flight plans, including airfield performance and airfield categorisation
  • Flight Time Limitations (FTL) schemes

Skills and Experience:

  • A minimum of three years’ operational experience, ideally gained within a Business Aviation environment
  • Sound knowledge and understanding on national and international aviation regulations and the effect on day to day operational requirements
  • Ideally, experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast moving environment.
  • Excellent communication skills with a range of audiences, including senior management, board members and VVIP clients
  • Experience of forming and maintaining working relationships across professional and operational boundaries
  • Experience of working in teams, including influencing colleagues into delivering consistently high standards

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