IT Support Technician

Location : Middleton, Greater Manchester, England
Job Ref : LT20
Consultant : Lucy Taylor
Sector : IT, Internet
Salary : £30k - 32.5k per year


LT20 – IT Support Technician

Location: Middleton, Manchester

Salary: £30,000 to £32,500 per Annum


First Military Recruitment are currently supporting our client in the search for an IT Support Technician.

Supporting the client and their external customers, you’ll primarily be dealing with 1st and 2nd line M365 support enquires, providing first time fixes, where possible, to agreed SLA’s.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of an IT Support Technician:

  • Responsibility for being the first point of contact on the Service Desk.
  • Responsibility for supporting and maintaining the clients IT infrastructure and for providing efficient desktop support to all business users.
  • Provide application support to external customers.
  • Responsible for resolving IT related faults quickly and efficiently.
  • New Starters and Leavers administration.
  • Asset management of client equipment.
  • Carry out vulnerability scans & consultancies and produce templated reports for one of the company clients.
  • Setting up and configuring new laptops, desktops and mobile devices.
  • Liaison within the Tech delivery team.
  • Reporting faults and maintaining logs on desktops and laptops.
  • Becoming an additional resource to the Cyber Support delivery team.

Skills and Qualifications:

  • Experience in 1st & 2nd line support.
  • Very experienced in Office365 Administration.
  • Experience with supporting customers over the phone and in person.
  • Experience of ticket management.
  • Experience using Windows 10, Server (2012/2016/2019) and Linux.
  • Active Directory and group policies and principles.
  • Thin client technology.
  • Networking hardware / software inc. patching of network hardware and phones.
  • A keen interest in Cyber Security, Incident Management or Digital Forensics.
  • Good at working on your own as well as part of a team.
  • System Administrator Experience.
  • Hands-on experience with cloud platforms including AWS, Azure and Google Cloud.
  • Knowledge of the Cyber Kill Chain, MITRE ATT&CK Framework and SANS Incident Response Framework.
  • Knowledge of incident handling, threat hunting and threat intelligence.
  • Good understanding of cyber security threats and vulnerabilities.


  • Recognition & reward schemes.
  • Multiple Social events throughout the year including the CYFOR Family day.
  • Month end lunch and lots more.
  • Company statutory pension scheme.
  • Up to 30 days Holiday pay.
  • Extra days holiday for your birthday.
  • A birthday gift and annual work anniversary gift, rising in value each year.
  • Bupa Cash plan (or equivalent).
  • Life Insurance (Death in Service).
  • Annual Media Subscription (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc).

Location: Middleton, Manchester

Salary: £30,000 to £32,500 per Annum

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