IT Service Transition

Location : Shrivenham, Oxfordshire, England
Job Ref : AR225
Consultant : Alex Reeves
Sector : IT, Internet
Salary : £30k - 35k per year

Description

AR225 – IT Service Transition

Location: Shrivenham, Swindon

Salary: £30,000 – £35,000

Overview:

First Military Recruitment are currently seeking IT Service Transition personnel on behalf of one of our clients.

This role consists of providing support to a number of areas of the service transition process.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Service Transition.
  • Support the Head of Service Design and Transition in developing and maintaining the Service Transition function from Engagement through to business as usual.
  • Work with the Head of Service Design and Transition to ensure processes and procedures are maintained for integrity and reliability.
  • On-board new services/customers/suppliers following the Service Gate Process, including customer engagements and running workshops.
  • Work with the Service Operations team to identify any service improvements during the transition of new services.
  • Support the Head of Service Design and Transition Manager in the production of reports.
  • Assist with maintaining the CSIP.
  • Assist with ISO Audits.

Skills and Qualifications:

  • Excellent communication skills.
  • Capable of communicating with customers at all levels through face to face meetings, telephone and email communications.
  • Strong relationship building and interpersonal skills.
  • Experienced user of MS Office toolset (Word, Excel and PowerPoint).
  • Must be able to attain and hold UK National Security Check (SC) Clearance.

Desirable:

  • ITIL Foundation.
  • ITIL Service Design and Transition.
  • Knowledge of ISO 9001, 20000 and 27001.

Location: Shrivenham, Swindon

Salary: £30,000 – £35,000

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