Head Porter

Location : Cambridge, Cambridgeshire, England
Job Ref : JS362
Consultant : James Smith
Sector : Education
Salary : £52k per year + Benefits


JS362  Head Porter

Location: Cambridge

Salary: £52,000 + Exceptional Benefits


First Military Recruitment are currently supporting an established centre for academic excellence in the search for a Head Porter.  The role is responsible for the development, enhancement, and implementation and monitoring of the client’s security and safety and will be expected to shape the future direction of this critical function.

The role also provides first class ‘front of house’ leadership, responsible for building and embedding a culture of strong customer service.

Our client is keen to offer opportunities to Ex-Military personnel, however all applications will be considered.

Duties and Responsibilities:

  • As a Head of Department, be an active and collaborative participant in the organisations leadership team and a positive role model within the community.
  • Lead and develop the Porter’s Lodge team which includes fire safety.
  • Demonstrate an inclusive management style and build an inclusive and collaborative team atmosphere.
  • Design and implement ways of working that result in a high performing team, including identifying development or training needs, nurturing talent and managing any underperformance.
  • Continually seek to develop own management style and knowledge.
  • Ensure team is working within and fully compliant with relevant HR policies and procedures of the company.
  • Manage and develop the fire safety arrangements to ensure compliance with fire legislation.
  • Lead the day-to-day delivery and continuous development of security services to ensure that sites are secured and safe.
  • Provide advice and recommendations regarding capital investment on security and safety of fire upgrades.
  • Provide advice and recommendations on safety, fire and security in relation to planned events.
  • Arranging the security of distinguished visitors.
  • Lead on the investigation and reporting of major incidents affecting security, fire and safety ensuring that preventative measures are implemented to minimise future occurrences.
  • Manage the provision of a range of support services to members and external audiences to ensure the smooth and efficient running of the company including post, car parking, sports bookings and telephony.
  • Manage site logistics for events and VIP visits.
  • Manage the tourism operations in a safe and secure manner with minimum disruption to the day to day running.

Skills and Qualifications:

  • Relevant security and fire qualifications.
  • Leading and developing a high performing team.
  • Experience of providing excellent customer service.
  • Managing the security of a 24/7 operation of a large site.
  • Managing fire and safety arrangements.
  • Experience of managing budgets.
  • Experience of managing fire and safety arrangements within a historic building/site. (Desirable)
  • Calm and able to work under pressure.
  • A drive for continuous improvement.
  • Excellent communications skills across all audiences.
  • Problem solving skills.
  • Ability to consider differing views or priorities before making balanced recommendations or acting.
  • Professional that acts with discretion and tact even in challenging situations.
  • Build a strong internal and external professional network to maintain best practice, understand trends and collaborate with others


  • 39 hours per week.
  • 25 working days plus 8 public holidays (pro rata for part-time post holders).
  • Free lunch is provided for staff whose duties cover this period when working.
  • Employee Assistance.
  • Membership of a free health care and a dental care scheme.
  • Cycle to work Scheme.
  • Membership of the gym is available for a modest fee. Inductions are compulsory.
  • Sports & Social Club.

Location: Cambridge

Salary: £52,000 + Exceptional Benefits

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