Front of House [Reception]

Location : Birmingham, West Midlands, England
Job Ref : FC73
Consultant : Freya Crompton
Sector : Secretarial, Admin
Salary : £20k - 23k per year


FC73 – Front of House [Reception]
Location – Birmingham
Salary – £20,000 to £23,000 DOE


First Military Recruitment is working in partnership with our client – to recruit Front of House to join their team in Birmingham.

As Front of House, you will be responsible for activating and facilitating a warm, welcoming and memorable experience for our tenants and guests at Citadel. This is a highly relational role that will set the tone for the whole building.

Duties and Responsibilities:

  • Be responsible for a range of administrative front desk duties.
  • Work closely with the Landlord and Property Management teams to create a tidy, safe and secure building.
  • Help to ensure that the desk and meeting room spaces run smoothly.
  • Support the Building Manager and Senior Management Team with day-to-day operations and maintenance with understanding of expenditure and current legislation.
  • Effectively manage meeting room AV requirements.
  • Maintain filing systems as allocated, digitally and manually.
  • Maintain lists for local approved suppliers such as courier, taxi services, catering providers, local amenities and leisure facilities.
  • Challenge processes and procedures in order to seek improvements in the performance of customer service and service delivery.
  • Manage the backend of the Citadel app, helping tenants and guests with bookings and access control.
  • Engage with tenants, giving all those who enter a pro-active welcome, promoting in-house happenings (events, newsletters etc) and making introductions between tenants.
  • Help to activate the ground floor space.

Skills and Experience:

  • Experience of working in a similar role.
  • Excellent organisational skills.
  • Strong interpersonal skills, capable of communicating across at various levels.
  • Proactive, flexible attitude to the changes to the company, IT systems and the role.
  • Fast and accurate typing skills.
  • Able to use own initiative.
  • Fulfil the compliance and policy requirements in accordance with company policies and procedures and the relevant legislative framework.
  • Self-Management including showing initiative, being proactive and meeting deadlines.
  • Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
  • Achieving results and prioritising work.
  • Developing self and others and be willing to learn.

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