Customer Support Technician

Location : Great Yarmouth, Norfolk, England
Job Ref : MS109
Consultant : Molly Smith
Sector : Customer Services
Salary : £26k per year

Description

MS109 – Customer Support Technician

Location: Great Yarmouth

Salary: £26,000 per annum

Overview: First Military Recruitment are currently seeking a multi-skilled technician with strong troubleshooting experience looking for a varied and challenging customer-facing role on behalf of one of our clients.

Applications from ex-military candidates are actively encouraged, however all candidates will be given due consideration.

Duties and Responsibilities:

  • Handling external and internal customer enquiries received by email/telephone / Skype/ticketing system / personal visit, with the aim of delivering a same day solution to the customer.
  • Ensuring all incidents reach a satisfactory resolution.
  • Ensuring all customer requests are completed professionally and efficiently.
  • Maintaining an electronic record via the CRM system of all technical and non-technical tasks carried out for external and internal customers.
  • Prioritisation of tasks to ensure that service level agreement targets are met, and any urgent customer requirements are dealt with in a timely fashion.
  • Provide customers with relevant documentation and resources based on their requirements.
  • Aptitude to learn and retain large amounts of technical information in a proactive manner
  • Liaise with 3rd parties to ensure prompt resolutions.
  • Be responsible for the tracking of all customer equipment sent for repair.
  • Coordinate and carry out all customer repairs.

Skills and Qualifications:

  • Technical qualifications to HND level or equivalent apprenticeship/work experience.
  • Experience in working in a technical support environment with a track record of delivering high-level customer service.
  • A proven track record with Remote Support (Remote Desktop/Team Viewer) and well as phone support.

Location: Great Yarmouth

Salary: £26,000 per annum

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