Change Co-ordinator

Location : Shrivenham, Oxfordshire, England
Job Ref : AR223
Consultant : Alex Reeves
Sector : IT, Internet
Salary : £20k - 30k per year

Description

AR223 – Change Co-ordinator

Location: Shrivenham, Swindon

Salary: £20,000 – £30,000

Overview:

First Military Recruitment are currently seeking a Change Co-ordinator on behalf of one of our clients.

A Change Co-ordinator is required to fill a key role in a busy Change Management function, to oversee the progress of numerous Change Requests for multiple customers and to assist the Change Manager in maintaining and improving the Change Management function as a whole.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Gain in-depth knowledge of the Change and Release Management processes for each Contract.
  • Day-to-day ticket management – Ensure tickets are kept up to date and customers are communicated with efficiently.
  • Attend Change Advisory Board meetings and assist the Change Manager, taking minutes and updating tickets.
  • Assist in the organisation of Change and Release scheduling, as well as task assignment.
  • Drive the adoption of best practice standards and governance across the business.
  • Working with the Change Manager to continually improve the Change Management process by being a point of contact for customer/internal feedback.
  • Helping to provide regular in-depth refreshment training of the Change Management Process for customer and internal stakeholders.

Skills and Qualifications:

  • Experienced user of MS Office toolset.
  • Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc.
  • Excellent communication skills.
  • Daily E-mail communication.
  • Face-to-face meetings (internal and external).
  • Holding conference calls.
  • Presenting to an audience.
  • Ability to be decisive and assertive when faced with a potential problem.
  • Strong organisational skills under pressure, with the ability to prioritise based on business and customer needs.
  • Willingness to provide feedback and use initiative to improve processes.
  • Desirable:
  • Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001.
  • Previously worked within a service management function dealing with multiple customer needs simultaneously.
  • Ability to obtain a Security Clearance to at least SC level.

Location: Shrivenham, Swindon

Salary: £20,000 – £30,000

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