Service Manager (MHE)

Location : Corby, Northamptonshire, England
Job Ref : AR231
Consultant : Alex Reeves
Sector : Engineering, Manufacturing
Salary : £32k - 38k per year


AR231 – Service Manager (MHE)

Location: Corby

Salary: £32,000 – £38,000


First Military Recruitment are currently seeking Service Manager on behalf of one of our clients.

The successful applicant will have excellent communication skills at all levels and Management experience in the service industry.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

  • Liaise with Parts Department to ensure that parts are obtained within acceptable timescales and that parts authorisation procedure is adhered to.
  • Ensure that Timesheet & Job-sheet Audit Procedure is strictly adhered to.
  • Ensure that all Daily, Weekly & Monthly reports are completed on a timely basis.
  • Oversee preparation of customer estimates for all chargeable repairs, including where necessary visiting customers to discuss estimates.
  • Oversee/Monitor all off-hire inspections are carried out and any damage agreed with the customer prior to the truck being collected.
  • To manage/supervise, motivate and lead the Service Team.
  • Carry out Service Team appraisals / 1-2-1’s
  • Carry out Service Team Communication meetings.
  • Provide leadership and direction to the Service team.
  • Recruitment & Retention of staff
  • Staff appraisals upon anniversary of start date, and development of the team
  • Sickness Monitoring & Return to work interviews
  • In conjunction with external advisors and internal HR ensure compliance with company and legislation regarding Disciplinary/Grievance procedures

Skills and Responsibilities:

  • Management experience in a customer service or operations business
  • Management of skilled mobile resources
  • Management of multi-tasked teams
  • Colleague leadership and development
  • Promotes a strong customer culture by setting customer orientated performance objectives.
  • Ability to see things from a customer perspective and to identify, meet and exceed customer expectations, whether internal or external
  • Identifies customer needs beyond those expressly stated.

Location: Corby

Salary: £32,000 – £38,000

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