Service Coordinator

Location : Roxton, Bedfordshire, England
Job Ref : MB459
Consultant : Mark Bolton
Sector : Customer Services
Salary : £24k - 28k per year

Description

MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)

Overview:

First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our fantastic clients based in Bedfordshire.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Warranty Management and Liaison
  • Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works.
  • Management of Sales Orders including weekly meetings to resolve outstanding jobs.
  • Overseeing the Stock Processes.
  • Supporting delivery team lead and the team with all tasks required.
  • Input jobs on one link system.
  • Dealing with incoming Service emails and phone calls.
  • Overseeing the Service Calendar (Outlook).
  • Managing Engineer whereabouts and schedules.
  • Ensuring tasks carried out are subject to quality control and sign off.
  • Booking and Managing Pre-Delivery Inspections (PDI’s) of new vehicles.
  • Liaison with sales regarding PDI’s, Delivery Dates and Warranty expiry.
  • Co-ordinate the completion of sales orders for month end and liaise with Finance.
  • Stock count support.
  • Raising Quotes/Sales Orders with SAGE.
  • Comply with all aspects of UK Policies & Procedures.
  • Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate.
  • Work safely at all times and in accordance with the company’s health & safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required PPE.

Skills and Qualifications:

  • SAGE 200 (desirable)
  • Forward thinking
  • Able to maintain high standards and demonstrate consistent attention to detail.
  • To be able to deal with customer requests and react quickly while still following process when short notice is given.
  • Pro-active and can work on own initiative.
  • Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
  • Competent in the use of the Windows package – Word, Excel, Power point, Outlook, Access.
  • Demonstrate good organisational skills.
  • Excellent verbal and written communication skills with a good standard of English.
  • Be able to communicate confidently and effectively with people at all levels.
  • To be a team player with a positive outlook and a professional image.
  • Flexibility in approach with the ability to adapt from task to task.
  • To be reliable and able to understand the importance of being punctual and impact of absence.
  • Commitment and loyalty to the business.
  • To be able to operate in line with confidentiality requirements associated with the role.

MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)

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