Service Controller

Location : Farnham, Surrey, England
Job Ref : JB45
Consultant : James Bird
Sector : Transport, Logistics
Salary : £26k - 28k per year


JB45: Service Controller

Location: Surrey

Salary: £26,000 – £28,000 per annum


First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Service Controller.
Responsible for co-ordinating service engineers from your allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities for the Service Controller:

  • Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
  • Input Timesheets on a daily basis.
  • Chase the customer for order numbers on all work that is not covered by warranty.
  • Keep constant communication with the customer to give them updates on all live breakdowns.
  • Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety.
  • Create estimates when additional work is found and send to the customer within 24 hrs.
  • Send over final costings for all retail work.
  • Invoice all retail work that has been completed.
  • Keep the WIP to a minimum.
  • Resolve all customer invoice queries.
  • Arrange monthly meetings with the Line Manager to resolve any ongoing issues.
  • Answer incoming calls into the office and log breakdowns.
  • Cover other diary locations during peak times for Holiday.
  • Contribute to the overall success through teamwork and good communication within the Company.
  • Actively seek new business.
  • Organise and time-manage your workload.
  • Achieve and meet strict deadlines.
  • Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.

Skills and Qualifications for the Service Controller:

  • An effective team player, aware of the value and importance of working well and closely with colleagues.
  • Awareness of team workloads.
  • Ability to prioritise and focus on answering incoming calls quickly and effectively.
  • Time management skills.
  • Ability to work under pressure.
  • A good understanding of customer service procedures, policies and best practice.
  • A ‘can do’ attitude and willingness to try out new ideas.
  • A willingness to help both internal and external customers.
  • Company brand awareness.

Location: Surrey

Salary: £26,000 – £28,000 per annum

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