DS609 Practice Manager
Salary: £Competitive (DoE)
An ideal opportunity to join a practice that is looking to appoint an accomplished non-clinical manager to lead all non-clinical functions within the organisation and to ensure that the organisation meets its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
- Strategic Management and Planning
- Keep abreast of current affairs and identify potential threats and opportunities.
- Lead change and continuous improvement initiatives; coordinating all projects within the practice.
- Monitor and evaluate performance of the practice team against objectives; identify and manage change.
- Coordinate and lead the compilation of practice reports and the practice development plan.
- Develop and implement an efficient business resilience plan.
- Develop and implement an effective succession plan.
- Develop coordinate and review all practice policies and protocols and procedures.
- Manage the procurement of practice equipment, supplies and services within target budgets.
- Ensure that the practice has adequate disaster recovery procedures in place.
- Managing contracts for services.
- Liaise at external meetings as required.
- Adopt a strategic approach to the development and management of patient services.
- Ensure service development and delivery is in accordance with local and national guidelines.
- Ensure that the practice complies with NHS contractual obligations in relation to patient care.
- Maintain registration policies and monitor patient turnover and capitation.
- Develop and implement an effective complaints management system.
- Support the management of the Patient Participation Group and actively lead during challenging times.
- Report and review all clinical significant events and review (in conjunction with the Operations Manager) the non-clinical significant event analysis (SEA).
- Have overall functional management of all clinical and administrative staff.
- Direct line management of the following staff:
- Operations Manager
- Practice Nursing Team
- Salaried GP’s
- GP trainees
- Oversee the recruitment and retention of staff and provide a general personnel management service.
- Ensure that all members of staff are legally and gainfully employed.
- Monitor skill-mix and deployment of staff.Establish, review and regularly update Job Descriptions and Person Specifications.
- Develop and implement effective staff appraisal and monitoring systems.
- Implement effective systems for the resolution of disputes, disciplinary and grievance issues.
- Maintain an effective overview of employment and HR legislation.
- Managing the financial elements of the practice, seeking to maximise income and reduce expenditure.
- Maintaining an effective Liaison with the accountant, preparing the practice accounts and ensuring year-end figures are presented.
- Monitor cash-flow, prepare regular forecasts and reports to the partners.
- Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.
- Brief the partner(s) on all financial matters.
Information Management and Technology
- Evaluate and plan practice IT implementation and modernisation.
- Keep abreast of the latest development in primary care IT and regularly update the practice management team.
- Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
Salary: £Competitive (DoE)