Practice Manager

Location : Halesowen, West Midlands, England
Job Ref : DS608
Consultant : Dan Stubbins
Sector : Health, Medicine
Salary : Market related


DS609 Practice Manager

Location: Halesowen

Salary: £Competitive (DoE)

An ideal opportunity to join a practice that is looking to appoint an accomplished non-clinical manager to lead all non-clinical functions within the organisation and to ensure that the organisation meets its agreed aims and objectives within a profitable, efficient, safe and effective working environment. 

Job responsibilities:

  • Strategic Management and Planning
  • Keep abreast of current affairs and identify potential threats and opportunities.
  • Lead change and continuous improvement initiatives; coordinating all projects within the practice.
  • Monitor and evaluate performance of the practice team against objectives; identify and manage change.
  • Coordinate and lead the compilation of practice reports and the practice development plan.
  • Develop and implement an efficient business resilience plan.
  • Develop and implement an effective succession plan.


  • Develop coordinate and review all practice policies and protocols and procedures.
  • Manage the procurement of practice equipment, supplies and services within target budgets.
  • Ensure that the practice has adequate disaster recovery procedures in place.
  • Managing contracts for services.
  • Liaise at external meetings as required.

Patient Services 

  • Adopt a strategic approach to the development and management of patient services.
  • Ensure service development and delivery is in accordance with local and national guidelines.
  • Ensure that the practice complies with NHS contractual obligations in relation to patient care.
  • Maintain registration policies and monitor patient turnover and capitation.
  • Develop and implement an effective complaints management system.
  • Support the management of the Patient Participation Group and actively lead during challenging times.
  • Report and review all clinical significant events and review (in conjunction with the Operations Manager) the non-clinical significant event analysis (SEA).

Human Resources

  • Have overall functional management of all clinical and administrative staff.
  • Direct line management of the following staff:
  • Operations Manager
  • Practice Nursing Team
  • Salaried GP’s
  • GP trainees
  • Oversee the recruitment and retention of staff and provide a general personnel management service.
  • Ensure that all members of staff are legally and gainfully employed. 
  • Monitor skill-mix and deployment of staff.Establish, review and regularly update Job Descriptions and Person Specifications.
  • Develop and implement effective staff appraisal and monitoring systems.
  • Implement effective systems for the resolution of disputes, disciplinary and grievance issues.
  • Maintain an effective overview of employment and HR legislation.

Financial Management

  • Managing the financial elements of the practice, seeking to maximise income and reduce expenditure.
  • Maintaining an effective Liaison with the accountant, preparing the practice accounts and ensuring year-end figures are presented.
  • Monitor cash-flow, prepare regular forecasts and reports to the partners.
  • Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.
  • Brief the partner(s) on all financial matters.

Information Management and Technology

  • Evaluate and plan practice IT implementation and modernisation.
  • Keep abreast of the latest development in primary care IT and regularly update the practice management team.
  • Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.


  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
  • Work effectively with individuals in other agencies to meet patients’ needs.

Location: Halesowen

Salary: £Competitive (DoE)

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