Out of Area Service Co-ordinator

Location : Farnham, Surrey, England
Job Ref : JB48
Consultant : James Bird
Sector : Transport, Logistics
Salary : £24k per year


JB48: Out of Area Service Co-ordinator

Location: Farnham

Salary: £24,000 per annum


First Military Recruitment are currently supporting one of our established and expanding businesses in the search for an Out of Area Service Coordinator.

As a Service Coordinator, the role will involve coordination all out of area breakdowns, whilst ensuring there is excellent customer communication and levels of service.

The coordinator will play a key part in ensuring FSI (Health & Safety related recalls) are booked in and completed within the require deadline and Services are completed on Base Cover machines to ensure compliance with the customer/company agreement.

The role will require a high volume of administrational duties in creating accurate reports for all National Accounts, estimates are created and issued, invoicing for both Out of Area and supporting the Service team through periods of annual leave with retail/internal invoicing.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities:

  • Co-ordinate all Out of Area (OOA) breakdowns by passing them onto the nearest dealer
  • Chase the dealers for ETA’s, job sheets and estimates to provide to our customers
  • Chase the customer for order numbers for non-warrantable repairs
  • Keep constant communication with the customer to give them updates on all live breakdowns
  • Invoice all completed OOA jobs
  • Reconcile and query sublets for OOA work
  • Invoice Retail and Internal jobs for the Service Team during busy periods and annual leave
  • Maintain, manage & distribute reports for National Accounts
  • Report on all Generator work in and out of area
  • Support the Industrial Service Controller with Generator controlling
  • Manage UP Time Board Health Alerts and update customers
  • Follow up all outstanding FSI’s for the group and book in repairs
  • Complete a monthly check on all Base Cover Machine and ensure Services are booked and completed within the require time frame
  • Cover for Industrial Controller when on annual leave
  • Cover OOA when other team member is on annual leave or absent.

Skills and Qualifications:

  • Full UK Driving Licence
  • Previous experience in a similar role

Location: Farnham

Salary: £24,000 per annum

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