Managed Services Support Analyst

Location : Bristol, England
Job Ref : EJ611
Consultant : Edward Jeffs
Sector : IT, Internet
Salary : £35k per year

Description

EJ611 – Managed Services Support Analyst

Location: Bristol

Salary: £35,000 + car/allowance + benefits

Overview:

First Military Recruitment are currently seeking a Managed Services Support Analyst on behalf of one of our clients.

Due to continued growth our clients are seeking an additional Support Analyst with Microsoft Certified Solutions Associate certification and experience supporting IT infrastructures.

Our clients Strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

  • Management of customer requests and incidents throughout ticket lifecycle by providing 1st and 2nd Level technical troubleshooting.
  • Provision of technical support for operating systems (MS Windows & Linux), RDBS (primarily SQL Server), 3rd party software (primarily VMware), proprietary software and networks (LAN/WAN).
  • Remote resolution of Incidents/Events/Problems logged in our reporting tool (Remedy) so that service levels are not breached.

Patch management testing of our proprietary and dependant 3rd party software against the latest OS (MS Windows, Windows Server, SQL Server, Linux) critical, non-critical and security patches.

  • Managing the deployment of OS patches/packs.
  • Guide our customers to implement best practice.
  • Ensure quality information is entered into our reporting tool (Remedy).
  • Conduct preventative and rectification maintenance at customer locations.
  • Inclusion in duty roster for remote and on-site support service 24 hours per day.
  • Inclusion in the weekend standby duty roster.
  • Production of reports and necessary documentation for administration and invoicing purposes.
  • Participate in Customer Support department meetings, if required.
  • Any other appropriate tasks required by the Line Manager.

Skills and Qualifications:

  • Windows Server MCSA – 2012 R2 onwards and CCENT are essential.
  • VMware Certified Associate and ITIL Foundation are preferable.
  • Essential; Windows Server, SQL Server, VMware ESXI, VMware VCenter, and TCP\UDP\Multicast.
  • Preferable; Fortinet – VPN Management, Windows licensing, VMware licensing, HP MSA Storage and Cloud Computing – Azure or AWS.
  • If travel restriction allow, time will be spent in Norway during the probationary period.  Thereafter, travel can be expected within the UK and overseas.

Location: Bristol

Salary: £35,000 + car/allowance + benefits

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