IT Support Engineer

Location : Gloucester, Gloucestershire, England
Job Ref : LB61
Consultant : Lewis Bradley
Sector : IT, Internet
Salary : £30k per year


LB61 – IT Support Engineer

Location: Gloucester

Salary: £30,000


First Military Recruitment are currently seeking an IT Support Engineer on behalf of one of our clients.

The successful candidate will be responsible for providing onsite, workshop and Remote IT Support. In addition to assisting with future projects.

Our client encourages applications from Ex-military personnel however all candidates will be considered.

Duties and Responsibilities:

  • Provide onsite IT support at a client site
  • Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all GBE Converge clients when on their sites
  • Correctly log and update tickets with the required information relating to support requests
  • Manage ticket priority, category, and client updates for tickets in related work queues
  • Manage own ticket queue and work schedule in an efficient manner
  • Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
  • Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
  • Ensure that time is logged correctly against tickets and is updated accurately and promptly
  • Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner

Skills and qualifications:

  • Good knowledge of MS products
  • Working knowledge of IT hardware – Servers, Firewalls and routers etc
  • Excellent attention to detail
  • Good customer service skills
  • At least 1 formal IT qualification at entry level or above – GCSE ICT, BTech or Similar
  • Experience in a 2nd line support position or similar

Location: Gloucester

Salary: £30,000 

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