IT Support Assistant

Location : Alton, Hampshire, England
Job Ref : EJ671
Consultant : Edward Jeffs
Sector : IT, Internet
Salary : £25k - 27k per year

Description

EJ671 – IT Support Assistant    

Location: Farnham

Salary: £25,000 – £27,000  

Overview:

First Military Recruitment are currently seeking an IT Support Assistant on behalf of one of our clients.

To provide support to the IT team, including testing of development sites, dealing with customer queries and helping to support projects.

Our client encourages applications from ex-military personnel however candidates from all backgrounds will be considered.

Duties and Responsibilities:  

  • Maintains quality throughout all aspects of work, by adhering to set standards.
  • Contributes to team effort by supporting all members of the business where possible.
  • Ensure communication to both internal and external customers is prompt and all actions are managed in a timely manner.
  • Accuracy and attention to detail.
  • Enthusiastic.
  • Great communication skills.
  • Experience of working to tight deadlines and delivering under pressure.
  • Provide administrative support to the IT team.
  • Hands on working experience of marketplaces like Etsy, Amazon, Shopify, eBay.
  • Ecommerce retail shipping market experience to handle domestic and international shipping demands to remain competitive.
  • Creating new products and testing on each of the websites (B2C and B2B).
  • Answer customer queries as part of IT support.
  • Raise, review and close tickets on the Zendesk ticketing system.
  • To update and maintain customer contacts.
  • Develop Order Manager support skills to cover order workflow and product management.

Skills and Qualifications:

  • 3-4 years of experience in IT support role.
  • Worked into Ecommerce and print on demand (dropship) industry.
  • Basic IT skills – MS Office, Excel, Word etc.

Desirable:

  • Photoshop.
  • Exposure to websites / e-commerce and marketplaces.
  • Customer Service Experience within office environment.

Location: Farnham

Salary: £25,000 – £27,000   

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