Hire Controller

Location : Stoke, West Midlands, England
Job Ref : MS248
Consultant : Molly Smith
Sector : Secretarial, Admin
Salary : £22k - 25k per year


MS248 – Hire Controller

Location: Chesterton, Stoke

Salary: £22,000 – £25,000 per annum

Overview: First Military Recruitment are currently supporting our client in the search for a Hire Controller.

This position is Monday – Friday, basic hours of roughly 8:00am – 5:30pm.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of a Service Engineer:

  • Deal with customer hire enquiries, negotiating best hire terms and taking off hire notifications.
  • Correctly completing Hire Agreements, checking customer credit limit and dealing effectively with all related paperwork.
  • Maintain the Rental Management and Customer Relationship Management database and ensure relating exception repairs are regularly reviewed and updated.
  • On receipt of damage/missing report from workshop notify customers by telephone and e-mail confirmation damage letter. Agree damage charges with customers and process associated paperwork for invoicing. 

Skills and Qualifications:

  • The successful candidate must have previous experience in a similar administration role and be proficient and confident in using Microsoft Office applications.
  • Previous experience in a telephone-based customer service and/or sales role.
  • Excellent telephone manner.
  • Ability to work under pressure.
  • Able to work as part of a team.


  • Competitive annual salary based on experience and discretionary annual bonus scheme.
  • Employer contributory pension.
  • 21 days annual leave plus bank holidays with service enhancements.
  • Employee Referral Scheme up to £750.

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