Front Of house Team Leader

Location : Esher, Surrey, England
Job Ref : EY75
Consultant : Emily Y James
Sector : Automotive
Salary : £22k per year


EY75: Front of House Team Leader

Location: Sandown Park

Salary: £22,000 +commission (dependant on individual sales).


First Military Recruitment is looking for a Front of House Team Leader based in the Sandown Park area.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Must be able to work flexible hours for a 7-day operational business including weekends.

Duties and Responsibilities:

  • To ensure that all visitors receive prompt handling in a courteous manner upon entering the building.
  • To be fully conversant with the incident procedure.
  • To notify all relevant staff of their visitors and to ensure the visitors log is completed for the purpose of health and safety.
  • To ensure all visitors & customers are issued with and wear visitors & race wrist bands.
  • To provide administrative support to the Sales Team (including on site conference co-ordination & show around).
  • To provide support to the catering team and assist in food preparation and service as and when required.
  • To undertake training for the Basic Food & Hygiene course.
  • To arrange adequate breaks and cover any absences of the Receptionist Team.
  • To carry out any tasks or duty required ensuring the seamless operation of the business.
  • To ensure all reception & customer facing areas are clean & tidy, in keeping with the company’s high presentation standards.
  • To ensure prompt & professional handling of all telephone calls.
  • To ensure a high presentation standard of race safety equipment, and to issue as per company policy.
  • Ensure all “visual” safety checks are carried out prior to drivers going out on track. i.e., Hoodies/scarves/hair etc.
  • To assist the General Manager or Senior Management in direct training of receptionists.
  • To ensure correct cash & credit card handling, in accordance with company procedure.
  • To attend and minute the points covered in the weekly Events Planning and Venue Management Meetings if advised by the General Manager.
  • To ensure that stock levels are managed and monitored regularly and to assist the accounts department with stock takes and prepare orders for approval by the General Manager
  • To ensure that FOH & Catering rota is completed by the department manager in a timely manner and complies with both staffing and budgetary requirements
  • To ensure all reception staff absences, sickness and annual leave is monitored and recorded and report any such leave directly to the HR department.
  • To provide training and induction to all new and existing reception staff whilst developing training to fit the needs of the business in conjunction with the General Manager and HR department

Skills and Qualifications:

  • Computer literate.
  • Telephone & call logging in a corporate environment.
  • Excellent communication skills.
  • Excellent interpersonal skills and diplomacy.
  • Experience within a customer service team environment.

Location: Sandown Park

Salary: £22,000 +commission (dependant on individual sales).

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