Customer Services Administrator

Location : Stonehouse, Gloucestershire, England
Job Ref : EJ681
Consultant : Edward Jeffs
Sector : Customer Services
Salary : £9.01 - 9.01 per hour

Description

EJ681 – Customer Services Administrator

Location: Stonehouse

Salary: £9.01 p/h

Overview:

First Military Recruitment are currently seeking a Customer Services Administrator on behalf of one of our clients.

Reporting to the Customer Services Manager you are the organisations ‘front line’ and play a critical role in customer service delivery. 

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints.
  • Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example.
  • Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved.
  • Produce a daily report that measures the nature and level of Customer Complaints.
  • Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis.

Skills and Qualifications:

  • Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable.
  • Experience of complaint resolution and customer service highly desirable. 
  • Highly organised with a systematic approach and the ability to able to cope with technical information.
  • The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues.
  • You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre.

Location: Stonehouse

Salary: £9.01 p/h  

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