3rd Line Support Engineer

Location : Corsham, Wiltshire, England
Job Ref : AR73
Consultant : Alex Reeves
Sector : IT, Internet
Salary : £37k per year

Description

AR73 – 3rd Line Support Engineer

Location: Corsham

Salary: £37,000

Overview:

First Military Recruitment are currently seeking a 3rd Line Support Engineer on behalf of one of our clients.

Responsible for providing technical support to a large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Our client strongly encourages applications from ex-military candidates however, all applications will be considered.

Duties and Responsibilities:

  • Support and sustain the PaaS infrastructure to ensure a high‐quality service to customer.
  • Manage and Support the VMware environment.
  • Manage and Support the backup environment.
  • Manage and Support the Windows server environment.
  • Certificate Management.
  • Manage and Support the Monitoring Solution.
  • Ensure appropriate security levels on infrastructure are maintained.
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems.
  • Ownership of 3rd line incidents, changes & problems.

Skills and Qualifications:

  • Strong troubleshooting skills and customer service focus.
  • Experience supporting Windows Server.
  • Experience supporting Cloud-based solutions such as Azure and Office 365.
  • Experience supporting Virtualization software such as VMware.
  • Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision.
  • SC clearance required, at least 1 year remaining from current or most recent employer.

Desirable:

  • Dell Servers.
  • Microsoft Windows Server.
  • Cisco Switching.
  • VMware vSphere.
  • Cisco ASA Firewalls.
  • Juniper SRX Firewalls.
  • Dell SAN.
  • Veeam Backup.
  • Microsoft MCSE/MCSA.
  • Cisco CCNA.
  • VMware VCP‐DCV.
  • Juniper JCNIA.
  • Cisco CCNP.

Location: Corsham

Salary: £37,000

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