2nd Line Infrastructure Engineer

Location : Shrivenham, Oxfordshire, England
Job Ref : AR221
Consultant : Alex Reeves
Sector : IT, Internet
Salary : £30k - 40k per year


AR221 – 2nd Line Infrastructure Engineer

Location: Shrivenham, Swindon 

Salary: £30,000 – £40,000


First Military Recruitment are currently seeking a 2nd Line Infrastructure Engineer on behalf of one of our clients.

You will have experience in actively managing and troubleshooting Microsoft technologies in an enterprise environment. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Support and troubleshooting of multi-tenant SCCM platforms.
  • Packaging, deploying and troubleshooting user applications across estates comprising both virtualised and physical machines.
  • Maintaining and configuring Hyper-V environments and RDS farms.
  • Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes.
  • Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures.
  • Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure.
  • Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate.
  • Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs).
  • Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset.
  • The deployment of both standard and complex changes to the customers’ infrastructures.
  • Managing test and rollout of security patches, software upgrades, and new software applications.
  • Participate in project work on new system implementations and changes arising from continuous service improvement plans.
  • Investigating opportunities to improve effectiveness and efficiency.
  • The development of technical procedures that can be operated and managed by the entire Support team.
  • The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota.

Skills and Qualifications:

  • Microsoft System Center Configuration Manager (SCCM) 2012/2016.
  • Microsoft Hyper-V and Remote Desktop Services.
  • Microsoft Cloud solutions (Azure, O365 etc.).
  • Other ancillary Microsoft products – Group Policy, Active Directory etc.
  • Ability to obtain Government Security Clearance (SC) with no restrictions.
  • Full UK driving license with ability to travel to customer locations.
  • Communication skills to customers and internal senior management.
  • Strong analytical and problem solving skills.
  • Ability to work well independently and as part of a team.
  • A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation.
  • A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline.
  • Experience in mentoring colleagues.


  • Experience in one or more of the following would be beneficial;
  • Microsoft Exchange Server.
  • Microsoft SharePoint.
  • VMware ESX and vCenter.
  • Microsoft SQL Server.
  • Linux (RHEL and CentOS).
  • AV Products (e.g. McAfee EPO and Sophos).
  • IT service management tool (ITIL model).
  • Open source monitoring tools (Icinga/Grafana/Nagios).
  • Routing/switching/firewall technologies.
  • Secure managed WLAN products (e.g. Aruba).

Location: Shrivenham, Swindon

Salary: £30,000 – £40,000

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