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Institute of Recruiters

Institute of Recruiters

Job Details

Field Service Engineer
Salary Area Job Ref Consultant Sector
£26.5k - 33k per year + Company car, phone, tablet Newcastle upon Tyne, Tyne and Wear, England EJ77 Edward Jeffs Engineering, Manufacturing


EJ77 – Field Service Engineer 


Location:  Newcastle


Salary:  £26,500 - £33,000 inclusive of overtime + company car




Our client is the market leader in smart wireless hygiene-task and temperature monitoring systems, for application to the safety of food and other perishable products. They are looking for a Field Service Engineer to install, commission, service and calibrate their dedicated wireless systems and maintain or replace mains networked systems at existing client sites.


Duties and Responsibilities:


Field Engineering Responsibilities

Install and commission the company products within time allowances to the directed standards.
Attend site meetings as required and report back.
Complete all breakdown, add-on, upgrade and annual service work within time allowances to the directed standards
Log on and off PDA at start and finish of day and work to the agreed schedule, logging completion of visits and related travel time
Maintain a close relationship with the Customer Service Team to ensure that the client is kept fully informed of rescheduling and changes to arrival times on site
Complete job records on site at the end of each visit with all parts used correctly recorded, ensure signed and leave printed copy with customer
Comply with all customer service and engineering systems and procedures
Highlight product defects and software bugs on job reports and log on to Mantis
Keep vehicle stocks in good order and condition, carrying out stock takes as required
Submit all paperwork correctly completed and on time
Complete all work safely in accordance with company and customer (site) health and safety requirements
Comply with all company obligations as per Contract of Employment and the Company Handbook
 Client Relationship Responsibilities

Be courteous and promote the reputation of the company at all times, taking a positive attitude to rectifying problems
Agree to investigate apparent internal company failures rather than blaming others
Generate leads for add-on and upgrade sales by developing close customer relationships.
Foster and consolidate long term SSP partnerships

Skills and Qualifications:


Competent with working on electrically supplied hardware.
Experience on wireless based systems advantageous.
Experiences with RF Nets and LANs also advantageous.
Full UK driving license.
CSCS card.

Location:  Newcastle         


Salary:  £26,500 - £33,000 inclusive of overtime + company car